Privacy Policy

Effective Date: July 29, 2026

1. Introduction

At Oudamir, your privacy is of the utmost importance to us. We are committed to safeguarding the personal information you share with us when you visit our website, place an order, or interact with our services. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information when you interact with our store:

• Personal Identification: Full name, email address, phone number
• Shipping & Billing Address: Street address, city, emirate, postal code, country
• Payment Information: Credit/debit card details are processed securely through our payment providers and are never stored on our servers
• Order History: Products purchased, order dates, and transaction amounts
• Communication Records: Emails, chat messages, or enquiries you send to us
• Device & Browser Data: IP address, browser type, operating system, and browsing behaviour collected automatically via cookies and analytics tools

3. How We Use Your Information

The information we collect is used to:

• Process & Fulfil Orders: To complete your purchase, arrange delivery, and send order confirmations and shipping updates
• Customer Communication: To respond to your enquiries, provide customer support, and send important account or service notifications
• Improve Your Experience: To personalise your shopping experience, recommend products, and optimise our website's performance
• Marketing (with consent): To send promotional offers, new product announcements, and exclusive deals — only if you have opted in to receive marketing communications
• Legal Compliance: To comply with applicable UAE laws, regulations, and legal obligations

4. Payment Security

All payment transactions are processed through industry-leading, PCI-DSS compliant payment gateways including Shopify Payments and Tap Payments. Your financial details are encrypted using SSL/TLS technology and are transmitted directly to our payment providers. Oudamir does not store your credit card or debit card information on our servers at any time.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and shopping cart contents
• Analyse site traffic and visitor behaviour through tools such as Google Analytics
• Deliver relevant content and improve site functionality

You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

6. Third-Party Sharing

We value your trust and do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with the following trusted service providers strictly for the purpose of fulfilling our services:

• Payment Processors: Shopify Payments, Tap Payments — to securely process transactions
• Shipping & Logistics: Local and international couriers — to deliver your orders
• Analytics Providers: Google Analytics — to understand website performance and visitor behaviour
• Communication Platforms: Email and messaging services — to send transactional and promotional communications

All third-party service providers are contractually obligated to protect your data and may only use it for the specific purpose for which it was shared.

7. Your Rights

Under applicable data protection regulations, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to any inaccurate or incomplete data
• Deletion: Request the deletion of your personal data, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly
• Data Portability: Request that your data be transferred to another service provider where technically feasible

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order records are retained for a minimum period as required by UAE commercial regulations.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

10. Changes to This Policy

Oudamir reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us:

• Email: info@oudera.ae
• Website: www.oudamir.ae